Refund policy

REFUND & REPRINT POLICY Gameday Prints Company LLC Effective August 27, 2026

WHAT WE MAKE Every transfer we sell is printed to order from artwork you supply. Once your file goes on the press, that print exists only for you and cannot be restocked or resold. For that reason we do not accept general returns or offer refunds for change of mind, ordering the wrong size, or no longer needing the order. What we do instead is stand behind the work. Below is exactly what that means, in plain language, with no photo requirements and no forms. 

BEFORE WE PRINT: WE CHECK YOUR FILE A real person reviews every file before it goes on the press. If the resolution is too low, the background isn't transparent, the sizing looks wrong, or there's no white underbase where you'll need one, we email you before we print it. There is no charge for this and it does not delay your order beyond our normal turnaround. This is the single best protection against a bad print, and it is why the sections below rarely come up. 

IF WE PRINTED IT WRONG, WE REPRINT IT FREE We will reprint your order at no cost, including shipping, if: - The size we printed does not match the size you ordered. - The color does not match the proof or file we approved. - The transfer will not adhere, or releases prematurely, when pressed according to our published time, temperature, and pressure settings. - There is a print defect: banding, missing or streaked ink, ghosting, misregistration, or a torn or creased sheet. - We shipped the wrong item or left part of your order out. To request a reprint, email tim@gamedayprints.co within 14 days of delivery with your order number and a sentence about what went wrong. You do not need to photograph anything or complete a form. We will not ask you to return the transfers. 

IF THE FILE WAS WRONG, WE RERUN IT AT COST Sometimes the wrong version gets uploaded, a logo turns out to be 72 DPI, a name is misspelled, or a design is sized for the wrong garment. It happens to everyone, including us. In those cases we will rerun the job for the cost of materials and press time only, with no markup and no restocking fee. Email us and we will quote it before we run anything. This is almost always cheaper than starting over somewhere else. We are not able to issue a refund for a print that matches the file you supplied and the specifications you selected.

COLOR ACCURACY Screens emit light and garments do not. Colors on your monitor, particularly bright blues, oranges, and neons, will not reproduce exactly in print, and the same file pressed on white cotton and on a dark polyester blend will not look identical. This is a property of the process, not a defect. If color accuracy is critical, order a sample before committing to a production run and we will match to the physical sample. We are glad to help with this and there is no charge for the advice.

DAMAGED, LOST, OR STOLEN SHIPMENTS If your order arrives damaged, or tracking shows it delivered but it never reached you, contact us within 14 days of the expected delivery date. We will reprint and reship at no cost to you. We handle the carrier claim ourselves; you do not need to.

CANCELLATIONS Email us as soon as possible. If your order has not yet gone on the press, we will cancel it and refund you in full. Once printing has begun we cannot cancel, because the materials are consumed and the print cannot be reused. Because we produce the next business day, the window to cancel is short. Please reach out quickly.

REFUND PROCESSING Approved refunds are issued to the original payment method. We process them within 2 business days. Depending on your bank or card issuer, the funds typically appear within 5 to 10 business days after that.

FREE SAMPLE PACKS Sample packs are provided at no charge and are not eligible for refund, reprint, or exchange. They exist so you can test our work before you buy.

 A NOTE ON CHARGEBACKS If something is wrong, tell us. We would much rather fix it than have you dispute the charge, and we have never refused a reprint on a legitimate production error. Filing a chargeback without contacting us first removes our ability to make it right and may result in us declining future orders.

QUESTIONS

Gameday Prints Company LLC

San Tan Valley, Arizona

tim@gamedayprints.co

gamedayprints.co